Frequently Asked Questions (FAQ)
🐾 About Our Products
What are bully sticks made of?
Bully sticks are made from 100% natural beef pizzle. They are single-ingredient, free from additives, preservatives, and artificial flavours.
Are your bully sticks safe for my dog?
Absolutely! Our bully sticks are fully digestible and a safe, natural alternative to rawhide chews. Always supervise your dog while chewing.
What sizes do you offer?
We offer 6" Standard, Thick, and Jumbo bully sticks in packs of 5, 10, and 20 — so there's something for every dog and budget.
Are your products suitable for puppies?
Yes! Bully sticks are great for puppies who are teething. We recommend the Standard size for smaller or younger dogs.
🚚 Shipping
How long does shipping take?
Orders are typically processed within 1-2 business days and delivered within 3-7 business days depending on your location.
Do you ship across Canada?
Yes, we ship Canada-wide!
🔄 Returns & Refunds
What is your return policy?
We accept returns within 14 days of purchase on unopened, unused items in their original packaging. Contact us to start a return.
What if my order arrived damaged?
Please contact us within 7 days of delivery with a photo and we'll make it right immediately.
📦 Orders
Can I cancel or modify my order?
Please contact us as soon as possible after placing your order. We'll do our best to accommodate changes before it ships.
How do I track my order?
Once your order ships, you'll receive a tracking number via email.